Terms of Use

These Terms of Use ("Terms") govern your use of the Filo mobile application ("the App") and the website filodocs.app. By downloading or using the App, you agree to these Terms.

1. License

We grant you a personal, non-exclusive, non-transferable, revocable license to use the App for your own personal or internal business purposes. You must be at least 13 years old to use the App.

2. App store terms

Apple's Licensed Application End User License Agreement and/or the Google Play Terms of Service also apply depending on where you downloaded the App.

3. Acceptable use

You agree not to use the App for any unlawful purpose, reverse engineer it, resell or redistribute it, or interfere with its ads or related services.

4. Your content

You retain all rights to the photos, PDFs, and documents you process with the App. Most processing happens on your device. A few conversions (such as PDF to Word) use a secure server pass: the file is uploaded over HTTPS and deleted when the conversion finishes. We do not keep or claim any rights over your files.

5. Passport & ID photo disclaimer

The passport photo tool matches published size standards, but acceptance is determined solely by the issuing authority.

6. Advertising and purchases

The App is supported by advertising. If the App offers in-app purchases, billing is handled by Google Play or the Apple App Store under their respective terms.

7. Subscriptions and credits

Free conversions. On the web, each visitor gets a small number of free conversions in total. They do not renew. The Filo mobile app is free and is not covered by this section.

Plans. You can buy a weekly or a monthly plan on filodocs.app. Each plan gives you a set number of credits for each billing period. The current price, billing period and number of credits are shown before you subscribe and on the Stripe checkout page. One credit converts one file; some tools, such as Merge PDF, use one credit for one combined document. The tool tells you before you run it how many credits a run will use.

Automatic renewal. Your plan renews automatically at the end of each billing period, at the price shown when you subscribed, and you are charged with the payment method you gave until you cancel. If we change the price of your plan, we will tell you by email at least 30 days before the change applies to you, and you can cancel before it does.

How to cancel. You can cancel anytime: sign in at https://filodocs.app/account/ and choose "Manage subscription", or email support@filodocs.app. Cancelling stops the next renewal. Your plan and its credits stay available until the end of the billing period you already paid for.

Credits do not carry over. Credits are valid only for the billing period they were issued for. Unused credits expire at the end of that period and do not roll over to the next one. Credits have no cash value and cannot be transferred.

Referral credits. When you are signed in, you can share a personal invite link. When a new visitor opens it and finishes their first conversion on the web, you get 3 credits, for up to 5 friends each calendar month. Referral credits expire 60 days after you earn them, are used before plan credits, and files made with them carry the small Filo mark. Only real new visitors count: visits from you, from your own network, or by automated or fake means do not, and we may remove credits earned against these terms. We may change or end the referral offer at any time; credits you already earned stay valid until they expire. Referral credits have no cash value and cannot be transferred.

Failed payments. If a renewal payment fails, no new credits are added for that period. Our payment provider may retry the payment; you can update your card from "Manage subscription".

Refunds. If you have not used any credits from the current period, email support@filodocs.app within 14 days of the charge for a full refund. When we refund a payment, the unused credits of that period are removed. Nothing in these terms limits any right to a refund or to cancel that you have under the law of the country where you live (for example, the 14-day withdrawal right for consumers in the EU and UK, where it applies to digital services).

Taxes. Prices may not include sales tax, VAT or similar taxes. Where we must collect them, they are added at checkout and shown before you pay.

Payments. Payments are processed by Stripe. We do not see or store your full card number. Your email address from checkout becomes your Filo account and is used to sign you in (by a one-time code sent by email), to send receipts and to send notices about your plan.

Changes to plans. We may change or stop offering plans. If we stop a plan you are subscribed to, it will not renew, and your credits stay available until the end of the period you paid for.

8. Intellectual property

The App, including its design, branding, and software, is owned by us and protected by intellectual property laws.

9. Disclaimer of warranties

The App is provided "as is" and "as available" without warranties of any kind, express or implied.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the App. Always keep backup copies of important files.

11. Governing law

These Terms are governed by the laws of the jurisdiction in which the developer is established.

12. Termination

We may suspend or terminate your license if you violate these Terms. You may stop using the App at any time by uninstalling it.

13. Changes to these Terms

We may update these Terms from time to time. Continued use after changes are posted constitutes acceptance.

14. Contact

Questions about these Terms? Email us at support@filodocs.app.