Privacy Policy

This Privacy Policy describes how Filo ("the App", "we", "us") handles information when you use our image converter, PDF, and document tools on Android and iOS, and when you visit filodocs.app.

1. How your files are processed

Most file processing (image conversion, document scanning, text extraction, PDF merging, splitting, compression, and passport photos) happens entirely on your device, and those files are not uploaded to our servers or any third party. A few tools use a secure server pass: in the App, PDF to Word, PowerPoint, Excel, or Text, PowerPoint to PDF, Excel to PDF, and background removal for ID photos on Android; on filodocs.app, the Office tools (DOC, PPT, and XLS to PDF, PDF to DOC, PPT, and XLS, and the Document Viewer) and the text recognition (OCR) tools: Extract Text, which sends the image, and PDF to TXT and OCR PDF, which send the PDF only when it has scanned pages (pages that already contain text are read in your browser). For these tools, your file is uploaded over an encrypted HTTPS connection and deleted when the conversion finishes. All other tools on filodocs.app run in your browser with no upload.

2. Information we collect

While your files remain private, the App and this website use third-party services for advertising and analytics that may collect limited data:

• Usage analytics: anonymized data such as which features are used, session length, crash reports, device model, operating system version, and general region.
• Website analytics: filodocs.app uses Google Analytics and Cloudflare Web Analytics to collect anonymized data about visits to this website.
• Advertising data: our advertising partners may collect device identifiers, IP address, and coarse location to serve and measure ads.

We do not collect your name, contacts, or the content of any file you process. If you have a Filo account, we keep its email address (see Filo accounts below).

3. Third-party services

The App and this website use third-party services with their own privacy policies, including advertising networks and analytics providers.

4. Website analytics

filodocs.app uses Google Analytics 4 (measurement ID G-ERW36SPG4Z). It uses cookies to collect pageview and device data, such as the pages you visit, your browser, device type, and general region. Google Analytics never receives the contents or names of any file you convert on the website.

Ads cookies. filodocs.app does not show ads. Ads cookies are off unless you choose to allow them in the cookie notice or under Cookie settings in the footer. If you allow them, Google may use cookies to show you ads for Filo on other websites and to measure how those ads perform. You can turn them off again at any time under Cookie settings.

filodocs.app also uses Cloudflare Web Analytics to count page visits and measure how fast pages load. It does not use cookies or similar storage, does not track you across websites, and does not collect your files or anything about them. Cloudflare processes this data on our behalf; see Cloudflare's privacy policy.

The website also counts tool use (which tool, whether it worked, device type and country, never file names or contents) and optional "Was this helpful?" answers, without identifying you.

5. Bot protection

The web tools that use the server pass, and the support form, are protected by Cloudflare Turnstile. Turnstile checks each request to confirm it comes from a person and not an automated bot.

6. Support form

If you contact us through the support form on filodocs.app, your name, email address, topic, and message are sent by email to support@filodocs.app and saved in our support inbox, so we can answer you and keep track of your request.

7. Web tools and server logs

On filodocs.app, 33 tools run entirely in your browser, and your file never leaves your device. The 7 Office tools and Extract Text send your file over HTTPS to our conversion server, which deletes it when the conversion finishes. PDF to TXT and OCR PDF read pages that already contain text in your browser; when a PDF has scanned pages, they send the PDF over HTTPS to our conversion server, which reads those pages with OCR and deletes the file when the conversion finishes. For security, our server access logs record your IP address, the time, and the request path. They do not record file contents.

8. Filo accounts

You can sign in on filodocs.app and in the Filo app with your email address. There is no password: we email you a one-time code each time you sign in.

Your account keeps a history of which tools you used and when, on the web and in the app, and how many credits each use took. It never includes your files or their names. You can see this history on your account page, and it is deleted when you delete your account.

When you sign in, we record the time and the name of your browser, for example Chrome on Mac, so you can check your recent sign-ins. We do not record your IP address or location for this.

Tips and offers by email. We send tips and offers about Filo to your account email only if you turn on "Email me tips and offers from Filo" on your account page. It is off unless you choose it, and you can turn it off at any time on your account page. Receipts, sign-in codes and notices about your plan are sent either way.

Refer a friend. If you share your personal invite link, we keep a record of each friend it counts: the time, the tool they first used and the credits you earned. We never learn who your friend is. To stop people earning credits from their own links, we keep a one-way coded form (a keyed hash) of the network address you opened your link from and of each counted friend's network address, for 30 days, and then delete it. A visitor who opens an invite link gets a cookie holding only the link's code, for up to 30 days; it is removed after their first conversion.

9. Legal bases for processing (EEA/UK)

Where the GDPR or UK GDPR applies, we process data on the following legal bases: consent (personalized advertising, ads cookies and marketing emails on filodocs.app, and on iOS, App Tracking Transparency), and legitimate interests (non-personalized ads, crash reporting, aggregated usage analytics).

10. Advertising choices & consent

You can limit ad personalization at any time via your device's settings. Where required by law, the App asks for consent before showing personalized ads. On filodocs.app, ads cookies and marketing emails are off unless you choose them (see Website analytics and Filo accounts above).

11. Data retention

We retain aggregated analytics data only as long as needed to improve the App. If you have a Filo account, we keep it, with its activity history, until you delete it from your account page or ask us to. Without an account, we hold no personal profile that can be retrieved or deleted on request.

12. International data transfers

Our advertising and analytics providers may process data on servers located outside your country, including the United States, under approved safeguards.

13. Children's privacy

The App is not directed at children under 13, and we do not knowingly collect personal information from children.

14. Security

Files processed on your device never leave it, so the most sensitive data is protected by design. Files sent for a server pass are transmitted over HTTPS and deleted when the conversion finishes. Analytics and advertising data is transmitted using industry-standard encryption.

15. Your privacy rights

EEA, UK & Switzerland (GDPR): you have the right to access, rectify, erase, restrict, or object to processing, data portability, and to lodge a complaint with your supervisory authority. California (CCPA/CPRA): you have the right to know, delete, opt out of sale/sharing, and non-discrimination. Other regions may have similar rights under local law.

16. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

17. Contact us

Questions about this policy or your privacy rights? Email us at support@filodocs.app.